What's the difference between the Diagnostic and the Business Ops Audit?
The Diagnostic is a scoped review — one business, one bottleneck, a written output. The Business Ops Audit is the full trifecta: data, people, stakeholders. A comprehensive review across the business with a prioritised roadmap. Different depth, different price.
Why is the Diagnostic priced "from £1,500"?
The floor is a small-business overview-run. Bigger organisations cost more — more stakeholders, more systems, deeper data review. "From" sets a minimum; final fee is confirmed after a short scoping call before any commitment.
Do I have to start with the Diagnostic?
No. If you know the use case and want to skip to a Pilot Build, that's fine. The Diagnostic exists for teams who need clarity first — not as a forced gate.
What kind of work do you actually do?
See the Smart Water case study. Website delivered Q1 2026; operational tooling in flight. Honest about what's delivered vs what's still in progress. More case studies land at /case-studies as engagements close — we publish only real ones.
Why "from" prices and not fixed ranges?
Ranges invite haggling. "From" sets a floor and signals that scope drives the final fee — which it does. We quote at the floor unless the work demands more, and we tell you the driver of the delta explicitly.
What's NOT included in any tier?
Third-party software licences, API usage, hosting or cloud costs, major data cleanup, enterprise compliance review, extensive custom software engineering, full team training programmes. If any of these come up in scoping, they're flagged with separate pricing before work starts.
Do you take equity, success fees, or subscription deals?
No. Fixed fees on engagements, monthly fees on the retainer. No revenue-share, no ongoing percentage, no equity. The commercial model stays simple so you own the system and the relationship outright.
How does payment work?
Fixed-fee work splits across deposit and milestone or completion stages. Retainers bill monthly in advance. We invoice in GBP. UK VAT applies if Beyond Arc crosses the threshold (currently below).
What if scope expands mid-engagement?
Timing and price reviewed before any work continues outside the original scope. No surprises in the final invoice. Pilot projects are intentionally tight to avoid bloated delivery.
How fast can you start?
Written Diagnostics usually within 1–2 weeks of agreement. Workshops typically within 2 weeks. Audits and Pilot Builds depend on access to stakeholders and source material — usually 2–4 weeks to start. Retained Advisory starts immediately after agreement.
What if the first move doesn't justify more work?
We say so. Smaller, sharper engagements that prove value early beat long contracts that drag. If a Pilot Build doesn't earn a Retainer or a Phase 2, we close cleanly and you keep the system.